Privacy Policy

Introduction

BarbaraPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer service platform and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Schedule appointments
• Contact us for customer support
• Subscribe to our communications
• Participate in surveys or promotions

This information may include your name, email address, phone number, business information, and any other information you choose to provide.

Automatically Collected Information

When you access our services, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Send appointment reminders and confirmations
• Respond to your inquiries and provide customer support
• Process transactions and send related information
• Send administrative information and updates
• Improve and personalize your experience
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

SMS and Communication Consent

By providing your phone number and opting in to receive text messages, you expressly consent to receive automated appointment reminders, confirmations, and service-related messages from BarbaraPro at the phone number you provided. This consent is not a condition of purchase.

SMS Terms & Conditions

• Message Frequency: Message frequency varies based on your appointment schedule and service usage. You may receive up to 10 messages per month.
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
• Opt-Out Instructions: Text STOP to unsubscribe from SMS messages at any time. You will receive a confirmation message.
• Help Instructions: Text HELP for assistance or contact support@barbarapro.com
• Supported Carriers: Service is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

10DLC & TCPA Compliance

BarbaraPro complies with the Telephone Consumer Protection Act (TCPA) and 10DLC (10-Digit Long Code) regulations for Application-to-Person (A2P) messaging. We only send messages to individuals who have provided express written consent to receive communications from us.

• We obtain express written consent before sending any marketing or promotional messages
• We maintain records of all consent and opt-out requests
• We honor opt-out requests immediately and within the timeframe required by law
• We only contact individuals with whom we have an established business relationship
• All messages are sent from registered 10DLC phone numbers
• We do not share your phone number with third parties for marketing purposes

Your SMS Rights

You have the right to:

• Opt out of SMS communications at any time by texting STOP
• Revoke your consent without penalty
• Request information about our SMS practices by texting HELP
• File a complaint if you believe we have violated TCPA regulations

For questions about our SMS program or to report issues, contact us at support@barbarapro.com or [Your business phone number].

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time
• Data portability

To exercise these rights, please contact us at support@barbarapro.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this privacy policy, please contact us: